Delivery Information

How much will my delivery cost?

No matter where you live in New Zealand, our delivery service charges are as follows:

This applies to everything on this website, including vacuum cleaners, vacuum bags and accessories. 'Total spend' includes all products and services purchased in a single transaction online excluding freight costs. Most orders are dispatched the next business day and delivered within 2–4 business days of the order being placed. Please see the table below for estimated delivery times by region. 


All online orders are dispatched from our warehouse and not local stores. 


How long will my order take to arrive?

Here is an approximate guide to delivery times for online orders once your delivery has been dispatched.


Destination From Auckland Estimated Delivery
Local Same Day/Overnight
Outer Local Overnight
Short Haul Overnight
Long Haul Overnight
Inter Island 2-3 Days
Rural Additional Delivery Day


Note: Please allow extra time for delivery around public holidays. In order to qualify for our delivery service, the products that you ordered have to be in stock, payment must be received by us, accurate delivery details must be provided, the products must be purchased online and your delivery address must be within New Zealand. Please be aware that orders delivered to the Chatham Islands and Great Barrier Island may incur an additional freight-forwarding cost, please call us to discuss before placing your order.

If you haven’t received your online order or if you have any questions about an order that you have placed, please contact Customer Service and we’ll get on the case straight away.