Delivery Information

Christmas Delivery Cutoff

Order by midnight Dec 20 for Christmas delivery​ anywhere in New Zealand (excluding regional/rural locations). Purchases made after this date may not arrive in time. If you wish to receive your items quickly, we recommend placing a Click & Collect order from your nearest store.

How much will my delivery cost?

Kia ora! No matter where you live in New Zealand*, our delivery service charges are as follows:

 

These charges apply to everything on this website, including vacuum cleaners, vacuum bags and accessories.

'Total spend' includes all products and services purchased in a single online transaction, excluding freight costs.

How long will my order take to arrive?

Below is an approximate guide to delivery times once your online order has been dispatched. Most orders are dispatched the next business day and delivered within 2–4 business days of the order being placed.

All online orders are dispatched from our warehouse, not from local stores. Our estimated delivery times reflect this.

Note: Please allow extra time for delivery around public holidays and delivery to remote areas.

Please be aware that orders delivered to the Chatham Islands and Great Barrier Island may incur an additional freight-forwarding cost, please call us to discuss before placing your order.

Business Days to Delivery

Destination from Auckland Estimated delivery time
Local Same Day/Overnight
Outer Local Overnight
Short Haul Overnight
Long Haul Overnight
Inter Island 2-3 Days
Rural Additional Delivery Day

 

If you haven’t received your online order or you have any questions about an order that you have placed, please contact us and we’ll sort out your issue as soon as possible. 

Do I have to be home to sign for my delivery?

By default, we dispatch all online orders through registered post with tracking requiring a signature on delivery. This helps us ensure your order arrives safely at your address and is not lost when the order is left at the delivery address. If nobody is home at the time of delivery, your order will be taken to the nearest post office or drop-off location for you to collect.