Delivery Information

How much will my delivery cost?

Kia ora! No matter where you live in New Zealand*, our delivery service charges are as follows:

 

These charges apply to everything on this website, including vacuum cleaners, vacuum bags and accessories.

'Total spend' includes all products and services purchased in a single online transaction, excluding freight costs.

How long will my order take to arrive?

Below is an approximate guide to delivery times once your online order has been dispatched. Most orders are dispatched the next business day and delivered within 2–4 business days of the order being placed.

All online orders are dispatched from our warehouse, not from local stores. Our estimated delivery times reflect this.

Note: Please allow extra time for delivery around public holidays and delivery to remote areas.

Please be aware that orders delivered to the Chatham Islands and Great Barrier Island may incur an additional freight-forwarding cost, please call us to discuss before placing your order.

Business Days to Delivery

Destination from Auckland Estimated delivery time
Local Same Day/Overnight
Outer Local Overnight
Short Haul Overnight
Long Haul Overnight
Inter Island 2-3 Days
Rural Additional Delivery Day

 

If you haven’t received your online order or you have any questions about an order that you have placed, please contact us and we’ll get on the case straight away.

Do I have to be home to sign for my delivery?

By default, we dispatch all online orders through registered post with tracking requiring a signature on delivery. This helps us ensure your order arrives safely at your address and is not lost when the order is left at the delivery address. If nobody is home at the time of delivery, your order will be taken to the nearest post office or drop-off location for you to collect.   

How much will my delivery cost?

No matter where you live in New Zealand, our delivery service charges are as follows:



This applies to everything on this website, including vacuum cleaners, vacuum bags and accessories. 'Total spend' includes all products and services purchased in a single transaction online excluding freight costs. Most orders are dispatched the next business day and delivered within 2–4 business days of the order being placed. Please see the table below for estimated delivery times by region. 

 


All online orders are dispatched from our warehouse and not local stores. 

 

How long will my order take to arrive?

Here is an approximate guide to delivery times for online orders once your delivery has been dispatched.

 

Destination From Auckland Estimated Delivery
Local Same Day/Overnight
Outer Local Overnight
Short Haul Overnight
Long Haul Overnight
Inter Island 2-3 Days
Rural Additional Delivery Day

 

Note: Please allow extra time for delivery around public holidays. In order to qualify for our delivery service, the products that you ordered have to be in stock, payment must be received by us, accurate delivery details must be provided, the products must be purchased online and your delivery address must be within New Zealand. Please be aware that orders delivered to the Chatham Islands and Great Barrier Island may incur an additional freight-forwarding cost, please call us to discuss before placing your order.


If you haven’t received your online order or if you have any questions about an order that you have placed, please contact Customer Service and we’ll get on the case straight away.