Exchanges & Returns


We aim for 100% customer satisfaction. Godfreys adhere strictly to the Consumer Guarantees Act 1993, and as such we provide all exchanges and returns as required by this Act. 

 

Returns for Online Purchases

Please choose your purchase carefully as a refund may not be provided if you simply change your mind. Repairs, refunds or exchanges will not be accepted or provided unless the goods are faulty or unfit for purpose. 

All goods purchased online from Godfreys which qualify for a refund may be exchanged for a refund with proof of purchase. This is provided that the goods are returned within 10 days of purchase, have not been used and are in their original packaging. 

Exchanges will be accepted via courier or post at the expense of the customer. Products purchased online cannot be returned to a Godfreys retail store. 

To enquire about returning an online order from Godfreys, please contact our friendly Customer Service team. 

Returns for Instore Purchases

If you have Proof of Purchase

If you are able to able to provide a receipt or other satisfactory proof of purchase, Godfreys will offer you a refund, repair or exchange in accordance with the Consumer Guarantees Act 1993 if you return goods within a reasonable time because: 

  • They are damaged or faulty through no fault of your own (and the defects were not drawn to your attention prior to purchase);
  • They are not fit for their normal purpose (or a purpose you made known to our sales staff prior to purchase); or
  • Incorrect goods were supplied.

Please work with our team carefully when choosing products as Godfreys will not provide you with a refund or exchange if you simply change your mind. 

To obtain a repair, exchange or refund you must return the goods to Godfreys, unless you are entitled to reject the goods and the goods cannot be returned without significant cost to you. Any returning items that are shipped are at the owners risk and Godfreys will not take responsibility for any items that are lost or damaged due to the negligence or fault of a third party. 

It is company policy that all refunds are given via a cheque from Godfreys Head Office. 

 

If you do NOT have Proof of Purchase

If you are unable to provide a receipt or other satisfactory proof of purchase, Godfreys may (but is not required to) offer you a repair or exchange if

  • The item is still in original condition and is not damaged
  • Satisfactory identification is provided at the time of the return. 

For more information please contact our friendly Customer Service team.