Godfreys will, upon return of a product, offer you a refund, repair or exchange within a reasonable time in accordance with the Consumer Guarantees Act 1993. Refunds, repairs and exchanges will only be offered if you are able to provide a receipt or other satisfactory proof of purchase and if;

  • A product is damaged or faulty through no fault of your own (provided you were not aware or made aware of the defects prior to purchase) and you can provide evidence of the damage/ fault;
  • A product is not fit for its normal purpose; or
  • Incorrect goods were supplied.

Defective Products

You have rights under New Zealand Law if the product you purchased has a defect. To view these rights in full, visit the NZ Consumer Protection website.

For minor and major defects, you are entitled to a repair, replacement or refund of your purchase. If you agree to a repair of a product with a major defect, you are still entitled to refund or replacement at any time. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. 

Returns for In-Store Purchases

All goods purchased from a Godfreys retail store which qualify for a refund may be exchanged for a refund if you are able to provide satisfactory proof of purchase. Refunds will only be issued if the goods are returned within 10 days of purchase, have not been used and are in their original packaging. 

To obtain a repair, exchange or refund you must return the goods to Godfreys, unless you are entitled to reject the goods and the goods cannot be returned without significant cost to you. Any returning items that are shipped are done so at the owner’s risk and Godfreys will not take responsibility for any items that are lost or damaged due to the negligence or fault of a third party. 

Download our Consumer Rights Guarantee for in-store purchases.

Returns for Online Purchases

All goods purchased online from Godfreys which qualify for a refund may be exchanged for a refund if you are able to provide satisfactory proof of purchase. Refunds will only be issued if the goods are returned within 10 days of purchase, have not been used and are in their original packaging. 

Exchanges will be accepted via courier or post at the expense of the customer. Products purchased online cannot be returned to a Godfreys retail store. 

To enquire about returning an online order from Godfreys, please contact our friendly Customer Service team. 

Change Of Mind

If you simply change your mind, and the product(s) are unopened and still in their original packaging, you may return them to our warehouse within 30 days of purchase at your own cost for a full refund. Contact our Customer Service team on 0800 282 288 for instructions on how to do this.

Goods Damaged in Transit

If any part of your order arrives damaged, please contact our Customer Service team as soon as you can. If an order arrives damaged, we will arrange either a replacement or refund as well as arrange collection of the damaged product.  Please note we may require evidence of the damage to the product(s).

Exclusions & Qualifications

Godfreys is not obliged to repair or accept the return of any product if:

  • The defect was caused by your misuse, or you were aware of the defect prior to purchase;
  • You have thrown away, destroyed, lost or damaged the product;
  • You are unable to provide reasonable proof of purchase (e.g. receipt, lay-by agreement, receipt number, credit card statement, completed warranty card, warranty number linked to online warranty scheme); or
  • The period of time since purchase of the product is longer than the product could be reasonably expected to remain defect-free.

Note: The Godfreys 10 Day Money Back Guarantee is in addition to a consumer’s rights under the Consumer Guarantees Act 1993 and is not intended to restrict, modify or exclude the operation of any of the provisions contained in the Consumer Guarantees Act 1993 or any similar legislation or substituted amendment, including provisions allowing for refunds for defective goods.

Terms & Conditions

View the Godfreys’ terms and conditions in full.